Customer Service / Admin Assistant At Helderberg Personnel

Key Responsibilities:





Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication

Support the Administrative Team with day-to-day administrative requirements to ensure effective customer service delivery

Assist customers with general information requests

Process documentation accurately and timeously

Maintain accurate customer records and administrative documentation

Follow up on customers and ensure feedback is provided within agreed timelines

Resolve customer concerns professionally and escalate issues where required

Assist with maintaining a positive customer experience from initial enquiry through to after-sales support

Manage general office administration, filing, and data capturing requirements

Assist with maintaining an organised and professional office environment





Criteria:





Matric essential

Previous experience in an adminsitrative support role

Excellent communication skills with a professional and friendly telephone manner

Fluent in both English and Afrikaans

Strong customer service orientation with a genuine desire to assist and build positive relationships

Highly organised with strong attention to detail and accuracy

Proactive, reliable, and willing to take ownership of responsibilities

Ability to manage multiple priorities and work effectively in a fast-paced environment

Good computer literacy with proficiency in Microsoft Office Suite and general office systems

Strong administrative skills with the ability to process information accurately

Professional appearance with a warm, approachable, and sincere personality

Team player with a positive, can-do attitude

Drivers License and own vehicle is essential