Creative Operations Manager

Job Description:

• Regularly evaluate Creative Services processes, tools, and workflows and recommend improvements that increase efficiency, visibility, collaboration, and scalability.
• Own service request governance, intake workflows, and request-routing processes.
• Develop, maintain, and improve systems that support project visibility, reporting, and operational accountability.
• Design, implement, and maintain workflow automations that reduce manual work and improve team efficiency.
• Develop capacity, utilization, workload, and demand reporting that supports leadership planning and decision-making.
• Monitor operational health and identify opportunities to improve processes, communication, and service delivery.
• Maintain visibility into active and upcoming projects.
• Track timelines, dependencies, risks, blockers, and ownership to ensure work progresses.
• Facilitate status reviews and proactively escalate unresolved issues or capacity concerns.
• Ensure ownership and next steps are documented.
• Coordinate communication among Creative Services, stakeholders, contractors, and vendors.
• Support project intake by gathering requirements, timelines, deliverables, and dependencies.
• Manage contractor and vendor onboarding, deliverables, contracts, invoices, and related logistics.
• Coordinate ordering, shipping, fulfillment, and distribution needs related to campaigns, events, and creative projects.
• Ensure work transitions smoothly between strategy, content, design, video, and stakeholder review.
• Develop and maintain Creative Services documentation, standards, templates, and playbooks.
• Gather stakeholder feedback and use insights to improve processes, workflows, and overall service delivery.
• Capture lessons learned from major projects and initiatives to improve future work.
• Reduce dependency on institutional knowledge by ensuring key processes and decisions are documented and accessible.

Requirements:

• Experience with FreshService or comparable request-management platforms.
• Experience supporting marketing, communications, or creative teams.
• Experience with workflow automation and systems administration.
• Experience coordinating contractors, vendors, and external partners.
• Familiarity with nonprofit organizations and mission-driven work.
• Occasional creator of unnecessarily fun Slack polls.
• Bachelor's degree in Marketing, Communications, Business Administration, Project Management, or related field, or equivalent work experience. (required)
• 4+ years of experience in project management, operations, marketing operations, creative operations, or related fields. (required)
• Experience managing multiple projects and competing priorities simultaneously. (required)
• Strong organizational, communication, and stakeholder management skills. (required)
• Experience with project management and workflow systems. (required)
• Ability to analyze information, identify risks, and recommend solutions. (required)
• Demonstrated ability to build and improve operational processes. (required)