Control Room Operator

MAIN PURPOSE OF JOB:





The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.





QUALIFICATION & EXPERIENCE:





Grade 12 (Matric)

Grade C PSIRA Registered





Responsibilities and duties:



Administration





Monitor and action emergency and non-emergency signals

Phoning of the Premises/ Clients/ Key holders

Recording all relevant information into the activations by means of computer

Record and report all incidents and accidents to the senior on duty

Ensure all relevant administrative work and handled signals are completed

Monitoring and action of vehicle violation

Updating of timesheets





COMPUTERS AND EQUIPMENT MANAGEMENT





Report any faults to the appropriate authority on duty

Not abuse the use of company telephones for private telephone calls

Effective use and compliance of safety and zero harm standards





TIDINESS OF THE MONITORING CENTRE





Responsible for a clean and tidy workstation





CLIENT LIAISON





Telephonic assistance with any problems or complaints

Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V

Reporting of any faulty alarm systems through the appropriate channel(s)

Sales leads to be recorded and reported through the appropriate channel(s)





GENERAL





Have sound knowledge about all facets pertaining to your position

Attend all required meetings and training sessions

Not abuse company telephone for private calls





STANDARD OPERATING PROCEDURES





Standing Operating Procedures must be upheld

Meeting and keeping on agreed upon service level and performance targets

High standard of service must be upheld





ADHOC





Assisting with other ad-hoc tasks and projects as and when required





Deadline:13th October,2026