Contract & Legal Operations Manager

Job Description:

• Lead the contract lifecycle, including intake, drafting and review coordination, approvals, execution, amendments, renewals, and record retention
• Manage and develop the Contract Administration Team
• Set priorities, balance workloads, and build technical expertise, accountability, and consistent service
• Create and standardize processes to eliminate bottlenecks and strengthen document controls
• Improve contract turnaround times and accuracy
• Partner with Legal Counsel and business stakeholders on complex contract matters and risk mitigation
• Coordinate acquisition integration and operational initiatives
• Improve contract systems and evaluate approved automation and AI tools
• Track performance metrics to guide ongoing improvements
• Report to the VP of Real Estate & Legal Operations

Requirements:

• 7+ years of progressive experience in legal operations, contract management, corporate paralegal work, or a related field
• Substantial experience handling complex contracts
• 4–5+ years of direct people management experience
• Demonstrated success coaching employees, managing workloads, and strengthening team performance
• Proven track record creating processes and improving efficiency
• Strong knowledge of contract terms, approval workflows, document controls, and contract lifecycle management
• Strong judgment, communication, and ownership
• Ability to lead independently and manage competing priorities
• Ability to protect confidential information and engage Legal Counsel appropriately
• Experience with contract technology and document management tools
• Familiarity with AI, automation, real estate, hospitality, vacation ownership, or acquisition integration is a plus
• A relevant degree, paralegal certificate, or contract management certification is preferred; equivalent relevant experience will be considered

Benefits:

• Scalable contract processes and legal operations practices supporting continued growth
• Opportunity to improve contract accuracy, reduce turnaround times, and strengthen business controls
• Partnership across Legal, Finance, Accounting, and business teams on modern tools, automation, and responsible AI solutions
• Autonomy and ownership of complex matters and process improvements
• Team development and expanded impact in a fast-moving environment
• Continuous improvement culture