Content Specialist

Job Description:

• Create and maintain engaging, informative, and on-brand retail sales training content
• Develop new hire training materials, knowledge articles, SharePoint sites and resources, and internal communication content
• Regularly review and update training materials for campaigns, system enhancements, sales strategies, best practices, and regulatory updates
• Ensure training materials are accessible through the LMS, SharePoint, and other appropriate channels
• Collaborate with internal communication specialists to support announcements with job aids, images, and knowledge articles
• Work with training and marketing subject matter experts to gather content requirements and ensure messaging accuracy
• Conduct regular reviews and quality checks for accuracy, consistency, and effectiveness
• Gather feedback from trainers and teammates and integrate improvements into training programs and materials
• Support the Regional Sales Training Team, Salesforce Consultants, and Elevate Coaching Program
• Collaborate with Marketing, Operations, Reverse Mortgage, and Joint Venture teams
• Act independently under general direction and may mentor or guide less experienced professional contributors

Requirements:

• Bachelor's Degree directly in a relevant field (Communications, Marketing, Education, Instructional Design) or equivalent, required
• Minimum three years total work experience in positions with responsibility for processing mortgage foreclosures associated documents and timelines
• Minimum two years' experience in the mortgage industry
• Minimum three years' experience in content creation or training/education related role
• Proven experience in content development and instructional design, preferably in the mortgage or financial services industry
• Strong writing, editing, and visual design skills
• Experience with video editing and ADA standards preferred
• Proficiency in content authoring tools, learning management systems, and multimedia software
• Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
• Ability to adhere to process protocol and apply established protocols in a timely manner
• Ability to work primarily Monday–Friday during the business week
• Ability to travel 20–50%
• Work is primarily sedentary with frequent use of a computer keyboard and mouse
• Ability to accurately interpret audio and visual information in an office environment

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match
• Pleasant work environment
• Competitive compensation
• Excellent benefits package