Community Manager

POSITION SUMMARY

The Community Manager supports successful day to day operations of the property through implementation of those policies, procedures, and programs that assure a well-managed and maintained building, placing emphasis on positive response to the concerns and needs of tenants and increasing the value of the property being managed.

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Management

• • Develops and administers business plan, action plan, and budget for property, ensuring management practices are in alignment.
  • Collects, analyzes, and reports statistical data required to provide accurate and current assessment of building management results.
  • Maintains ongoing communication with the Development Officer of the property and appropriate Accounting Controller.

Financial Management

• • Closely manages expenses and tracks revenue to attain or exceed NOI.
  • Participates in weekly pricing reviews and proposes changes as appropriate.
  • Completes weekly status reports and monthly financial reporting package, including budget variance and activity summary.
  • Creates annual budget in Yardi
  • Maintains contract binder and tracker.
  • Manages day to day financial activities of property with specific attention to accounts receivable, collection activities, maintenance of accounts payable on a current basis, taking advantage of discounts whenever possible, and the maintenance of all necessary financial records and files in an accurate and timely manner.

Operations, Maintenance, and Facilities Management

• • Manages day to day building operations to ensure quality standards.
  • Supervises all maintenance programs relating to the interior and exterior condition and appearance of the property.
  • Selects outside contract services and vendors and negotiates service agreements.
  • Day to day monitoring of vendor performance ensuring compliance with service agreement standards.
  • Works with Maintenance Supervisor to:
    • Maintain make ready board. 
    • Keep up on preventative maintenance. 
    • Resolve building maintenance issues  Complete comprehensive weekly property walks.

Tenant Relations & Leasing

• Ensures positive and prompt response to requests from building tenants.
• Implements ongoing contact programs to constantly assess tenant needs and ensure problems are being solved promptly and to the mutual benefit of the tenant and property.
• Administers all tenant leases in full compliance with lease provisions. o Determines timely escalations.
• Collects all rent in a timely manner. o Maintains timely action to lease available space upon the building reaching a 90% occupancy level.
• May be required to assist in special projects or activities as requested by RPM or corporate leadership.

SUPERVISORY RESPONSIBILITIES

• • Develops and administers on the job training activities for subordinates and trainees in adherence with Company policies and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public and regulatory agencies.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
• Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
• Ability to draw and interpret graphs.
• Ability to analyze and interpret lease agreements.
• Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
• Advanced computer and software skills, including [list specific software] or equivalent.
• Ability to appropriately prioritize and manage multiple requests at once.
• Organized, detailed, reliable approach to duties and communication.
• Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.
• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
• Excellent judgment and ability to ask for help in critical applications.
• Observance of and commitment to the highest professional ethical standards.
• Strong ability to supervise and direct large teams.

QUALIFICATIONS & COMPETENCIES

Bachelor’s Degree in a related field
• 3+ years related experience
• Previous leadership experience
• Prior sales experience in leasing, retail, banking, and/or other related field(s)
• Understanding of Fair Housing laws
• Demonstrated proficiency with work processing, calendar management, Yardi or similar
software program, and social media
• Ability to meet flexible scheduling needs
• Must be able to provide proof of eligibility to work in the U.S.

KEY SUCCESS INDICATORS

• Property review ratings of 4.5+ stars or documented improvement in resident satisfaction scores
• Proven experience managing luxury high-rise, trophy, or institutional-quality multifamily assets
• Experience overseeing sophisticated building systems, including central plant operations
• Strong occupancy, renewal, and revenue growth performance
• Leadership of large onsite teams of 10+ or more, with demonstrated success developing talent and driving accountability
• Experience managing communities with extensive amenity offerings and elevated resident service expectations
• Demonstrated success protecting and enhancing premium community brands

WORK ENVIRONMENT

This role is performed in both indoor office settings and throughout the property, including outdoor areas and variable weather conditions. The Property Manager is expected to remain visible, accessible, and engaged in day-to-day community operations.

Working conditions may be adjusted as needed to support employee safety, business continuity, and compliance with applicable local, state, and federal requirements.

TRAVEL

• Minimal local travel may be required based on portfolio, training, meetings, or business needs.

PHYSICAL REQUIREMENTS

Physical Requirements

% of Work Time

Remain in a seated position

80%

Speak and hear clearly

100%

Lift office products and supplies, up to 20 lbs.

20%

Stoop, kneel, bend and reach

10%

Dexterity to write and manipulate keyboard and mouse

100%

COMPENSATION

• Estimated Starting Annual Salary: $80,000.00
• FLSA Status: Exempt, Not eligible for overtime
• Eligible for Participation – Annual Discretionary Bonus.

Exact starting salary is determined by merit; seniority; geographic location; education, training, and/or experience related to job duties and responsibilities.

Benefits

• 401(k) / 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mental wellbeing resources
• Paid Maternity leave
• Paid Parental leave
• Referral program
• Relocation assistance
• Sick time
• Vacation time
• Vision insurance

DISCLAIMER

Applications will be accepted on an ongoing basis until the position is filled.

OmniTRAX conducts its recruiting and hiring activities directly and does not utilize third-party recruiting agencies, staffing firms, search firms, or fee-based referral services unless specifically engaged through a written agreement authorized by the Company. OmniTRAX does not accept unsolicited resumes or candidate submissions from any agency or firm. Resumes or candidate information submitted to any OmniTRAX employee without a valid, fully executed recruiting agreement and a specific requisition assignment authorized by the Company will be deemed unsolicited and become the property of OmniTRAX. OmniTRAX reserves the right to pursue and hire any candidate submitted through unsolicited means without any obligation to pay a fee, commission, or other compensation to the submitting agency.