Commercial Lines Service Manager

Kaizen Lab Inc. - Surrey, BC - As the CommercialLines Service Manager , you lead and develop the service team responsiblefor delivering exceptional client experience across all commercial accounts.You oversee service operations, ensure compliance, drive process improvements,and support the Commercial team with retention and growth efforts. You act as amentor, problem-solver, and operational leader to ensure the team consistentlydelivers timely, accurate, and professional service. Responsibilities Team Leadership & Development Lead, coach, and mentor a team ofCommercial Lines Account Managers, Account Assistants, and additional supportstaff. Provide clarity on expectations,workload priorities, and service standards. Conduct regular performancereviews, create development plans, and coordina…