Collections Specialist

Job Description:

• Manage assigned delinquency and collection activities across assigned multifamily properties
• Monitor delinquent accounts and maintain accurate, current reports
• Track progress against approved collection and delinquency targets
• Contact residents about past-due balances, document communications and commitments, and follow up on unresolved accounts
• Review accounts for incorrect charges, payments, credits, and other discrepancies; coordinate corrections
• Communicate regularly with onsite and regional teams
• Coordinate notices or actions requiring local delivery or management approval
• Prepare documentation and coordinate with legal or eviction service providers for referred accounts
• Identify rent assistance resources and coordinate with residents and property teams
• Support resolution of post-move-out balances and coordinate with collections agencies
• Identify recurring issues and process gaps; report recommendations to the Central Services Program Manager
• Apply company policies and approved procedures consistently and escalate compliance concerns
• Contribute process improvements during and after the pilot to reduce site-staff administrative burden and create a scalable collections model

Requirements:

• Experience with multifamily resident accounts, rent collection, delinquency management, or a related function preferred
• Strong organization, attention to detail, communication, and follow-through
• Ability to work across multiple properties and maintain accurate records
• Comfort using property management systems and reports to identify issues and monitor results
• Process analysis and redesign
• Data-driven decision making
• Written and verbal communication
• Compliance with applicable federal, state, and local laws, including Fair Housing requirements