Clinical Retention Specialist, South Central

Job Description:

• Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms
• Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to support sustained Omnipod adoption
• Educate customers and healthcare providers on Omnipod data and reporting tools
• Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns
• Use clinical retention selling techniques to influence continued Omnipod use
• Identify disengagement or churn indicators through data assessment and analytics
• Collaborate with Customer Success teams on targeted retention strategies
• Assess barriers to therapy continuation and apply patient-centered solutions
• Develop knowledge of the regional healthcare landscape and payer considerations
• Partner with healthcare providers to align education with treatment plans
• Collaborate with clinical, field, sales, customer success, marketing, data, and customer-care teams
• Identify and communicate regional engagement, access, and outcome trends
• Contribute to educational tools, customer journeys, and targeted retention campaigns
• Support clinicians and customers with clinical software and digital diabetes management tools
• Document customer interactions, outcomes, and next steps in Salesforce
• Review engagement data, usage patterns, and retention metrics
• Participate in data-driven initiatives to improve regional retention performance

Requirements:

• Bachelor’s degree required
• Active professional clinical credentials required, such as Registered Nurse (RN) or Registered Dietitian (RD)
• 3+ years of experience training and/or supporting insulin pump patients
• Direct experience working with healthcare providers in a diabetes care setting
• Current Certified Diabetes Care and Education Specialist (CDCES) credential required
• Ability to maintain all required professional licensure and Omnipod product certifications
• Effective and persuasive communication with diverse audiences via phone and virtual platforms
• Expertise in diabetes technology and data interpretation
• Proficiency in Microsoft Office and Salesforce
• Must live in the assigned geographic region
• Home workspace must meet company security and productivity standards
• Ability to sit and speak on the phone for extended periods during scheduled shifts
• Manual dexterity for computer and headset use
• Availability for occasional evenings, weekends, holidays, and limited travel as needed

Benefits:

• Incentive compensation eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Additional employee wellness programs