Clinical Quality Program Manager

Job Description:

• Lead clinical quality and accreditation readiness for Pelago's care programs
• Run clinical audits across the care team
• Co-lead the Quality and Safety Committee
• Serve as the clinical lead for Joint Commission readiness, from policy development through survey day
• Turn audit results and committee decisions into updated policies, protocols, and care team tools
• Confirm that changes improved care
• Prepare Quality and Safety Committee meetings, turn discussions into decisions and owners, and track follow-through
• Own required clinical policies, run mock audits, drive corrective action, and serve as the clinical point of contact during surveys
• Translate Joint Commission requirements into practical guidance
• Audit documentation, clinical reasoning, protocol adherence, and member interactions
• Deliver reports with patterns and recommendations
• Identify systemic gaps in policy, tooling, training, or process
• Propose updates with clinical, product, and operations partners
• Maintain current knowledge of regulatory, licensing, and accreditation requirements

Requirements:

• 3+ years in clinical quality, compliance, or auditing, including hands-on experience running clinical audits, managing a quality program, and/or preparing for accreditation or regulatory surveys (Joint Commission, CARF, or similar)
• An active, unrestricted clinical license in good standing (e.g., LCSW, LPC, LMFT, RN, or licensed psychologist)
• Familiarity with substance use disorder (SUD), mental health, or broader behavioral health care
• Proven ability to work independently
• Strong written communication
• Organized and accountable
• Comfort with ambiguity and iteration
• Candidates must be located in the United States

Benefits:

• Generous and meaningful equity package
• Full Medical, Dental, & Vision coverage
• 401k Plan
• Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
• Paid maternity, paternity & new parent leave
• Flexible working environment
• Annual Learning and Development stipend to support continued learning and career development
• Wellness Reimbursement Program
• Access to Reproductive & Family Planning Care
• Substance Use Support for employees and family members
• Incentive bonus program
• Comprehensive benefits
• Incentive pay applicable to eligible roles