Clinical Outreach Specialist

Job Description:

• Build and deepen relationships with clinicians, physicians, schools, hospitals, and community organizations across North Carolina
• Serve as a trusted resource for adolescent and family behavioral health care
• Guide referents and families from the first call through admission when BrentCare is the right fit
• Help families find appropriate vetted alternatives when BrentCare is not the right fit
• Conduct face-to-face meetings to understand referent needs, address treatment barriers, and establish BrentCare as a go-to partner
• Deliver presentations, continuing education events, and workshops for clinical, school, and community audiences
• Represent BrentCare at conferences, networking events, and professional gatherings, including some evenings and weekends
• Coordinate facility tours and referent visits to BrentCare programs
• Develop and execute a written North Carolina territory plan with referral and admissions targets
• Analyze referral patterns and CRM data to prioritize accounts, identify new channels, and recover lapsed referents
• Identify key decision-makers across outpatient practices, psychiatric hospitals, pediatricians, school systems, EAPs, and military networks
• Build a consistent in-person call cadence and meet or exceed monthly referral and admissions goals
• Respond to referral inquiries and support referring professionals and families through admission
• Partner with Admissions and Clinical teams to provide a seamless experience for families
• Explain the treatment process and early stages of care to families
• Maintain knowledge of regional behavioral health resources and recommend appropriate alternatives
• Log KPI activity in the CRM
• Collaborate with Marketing on collateral, digital content, and event strategy
• Stay current on adolescent mental health, substance use treatment, and the competitive landscape

Requirements:

• Must reside in North Carolina; Charlotte or Raleigh metro preferred
• Bachelor's degree in social work, psychology, counseling, marketing, or a related field
• 1+ year experience in business development, clinical outreach or healthcare sales, or 3+ years of relevant industry experience
• Working knowledge of adolescent development, mental health, and substance use disorders
• Strong presentation, communication, and relationship-building skills, with a compassionate approach to families in crisis
• Proficiency with CRM systems and comfort using data to guide strategy
• Ability to travel regularly throughout North Carolina, with occasional overnight travel within NC and to BrentCare facilities
• Valid driver's license and reliable transportation

Benefits:

• Occasional overnight travel within North Carolina and to BrentCare facilities
• Valid driver's license and reliable transportation