Clinical Implementation Specialist I

Job Description:

• Coordinate post-sale customer education and training initiatives
• Act as the clinical and technical expert for ZOLL hospital products
• Collaborate with the Territory Manager throughout the sales process
• Build long-lasting customer relationships to encourage product utilization and desired clinical outcomes
• Assess learning needs and plan, implement, and evaluate educational programs using adult learning principles
• Assess and develop clinical staff competency skills
• Coordinate and provide orientation, continuing education, and in-service training
• Train newly hired staff and new customers through the preceptor model
• Participate in quality improvement processes and influence process and protocol changes within account resuscitation algorithms
• Support the sales team, participate in speaking opportunities and trade shows, and train distributor partners as needed
• Manage implementation for large hospital systems from a system-wide perspective through end-users
• Plan, develop, and execute educational and training events for customer accounts
• Initiate and support in-servicing events in existing and new accounts
• Communicate leads and account updates to the outside Territory Manager
• Prepare additional materials supporting sales and training
• Discuss the chain of resuscitation as a clinical and technical product expert
• Advocate for improving patient outcomes in inpatient hospital settings

Requirements:

• RN, Paramedic, or RT with 5+ years of experience required
• Bachelor's Degree BA or BS preferred
• AHA Instructor - BLS/ACLS/PALS preferred
• Clinical education experience preferred
• Project management experience preferred
• Ability to effectively educate clinical personnel
• Ability to affect change through education and evidence based clinical literature
• Ability to seamlessly integrate technology (iPad, Outlook, Microsoft Suite) into work
• Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor
• Ability to work effectively with and direct training and in-servicing programs to achieve highest level of product compliance
• Ability to lead and influence a cross-functional team and operate in a highly complex environment
• Strong analytical and problem-solving capabilities
• Comfortable interacting with the C-Suite Team
• Strong personal presence
• Ability to handle multiple demands and prioritize effectively
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills, including attention to detail and multitasking skills
• Ability to meet deadlines and follow up
• Strong working knowledge of Microsoft Office
• Excellent verbal, written, and presentation skills
• Availability to travel up to 75%
• Current passport required

Benefits:

• Comprehensive benefits plans
• Remote work arrangement
• Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990