Clinical Dispatcher – 2nd Shift

Job Description:

• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Perform all CCC Coordinator duties
• Manage incoming emergency and routine consultations through CCC consultation lifecycle workflows
• Prioritize and assign emergency and non-emergency consultations across multiple service lines
• Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate action
• Test readiness of computers, cameras, and related communications equipment
• Monitor and maintain queues to prioritize and assign consultations while meeting or exceeding SLAs
• Meet or exceed performance metrics on the performance index scorecard
• Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors
• Remain on-call, stay beyond shift-end, and respond to emergency situations when required
• Maintain collaborative working relationships across departments
• Keep the immediate supervisor informed of issues and concerns and take corrective action
• Foster a positive team spirit and organizational culture
• Perform other tasks as needed

Requirements:

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) and ability to work effectively across departments
• Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Excellent phone/customer service skills and high attention to detail
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high-growth and fast-paced organization
• Must be able to work 2:45 PM–11 PM Eastern Time, Sunday–Thursday
• Must be able to work weekends and holidays as required by the 24/7 consult coordination center
• Frequent speaking and listening using a headset
• Ability to remain stationary 50% of the time
• Ability to sit for extended periods and look at a computer monitor
• Repetitive use of hands/fingers across keyboard

Benefits:

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off
• Paid Training