Clinical Dispatcher

Job Description:

• Receive and prioritize emergency and routine consultations from partner facilities
• Remotely manage multi-channel coordination and assignment of consultations across multiple service lines
• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely, efficient patient care
• Perform CCC Coordinator duties and manage incoming consultations through CCC consultation lifecycle workflows
• Prioritize and assign emergency and non-emergency consultations using approved protocols, workflows, and computer-aided dispatch systems
• Test computer, camera, and related communications equipment readiness
• Monitor and maintain queues to prioritize and assign consultations in accordance with SLAs
• Meet or exceed performance metrics on the performance index scorecard
• Maintain professional relationships with healthcare facilities, physicians, coworkers, supervisors, and other departments
• Keep the immediate supervisor informed of issues and concerns and take corrective action when necessary
• Maintain positive team spirit and support company culture
• Perform other tasks as needed

Requirements:

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral)
• Ability to work effectively across departments
• Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Excellent phone/customer service skills and high attention to detail
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting and high-growth, fast-paced organization
• Must be able to remain in a stationary position 50% of the time
• Must be available for Tuesday-Saturday work schedule, weekends and holidays
• May be required to be on-call and respond to emergency situations at any time

Benefits:

• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off
• Paid Training
• Up to 2 interviews via Zoom