Clinical Administrator

Job Description:

• Research and resolve discrepancies with provider documents
• Review information keyed into the system to verify data accuracy
• Monitor data and image quality of scanned documents
• Follow established policies and procedures for indexing and imaging
• Maintain confidentiality and security of relevant information
• Manage various long-term care referral types
• Conduct research within multiple systems
• Coordinate communications
• Provide education and guidance to community members, providers, and facilities regarding long-term care services
• Collaborate with a supportive team while working independently
• Provide rotating weekend coverage once a month after training

Requirements:

• High school diploma, GED, or equivalent required
• 0–2 years of relevant experience required
• Minimum of 2 years of experience working in a fast-paced clinical office environment
• Prior experience handling inbound and outbound customer service calls
• Ability to work effectively independently and collaboratively as part of a team
• Proficient in Microsoft Office applications, including Outlook, Teams, OneNote, and Excel
• Reliable high-speed internet service
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds
• Private and secure workspace
• Preferred: minimum of 1 year of experience researching and reviewing client accounts
• Preferred: familiarity with the State of Maine Long-Term Care Services Program
• Preferred: prior experience using the Genesys phone system
• Preferred: strong organizational, communication, and multitasking skills

Benefits:

• Work/life balance support and flexibility
• Performance-based bonuses
• Medical, dental, vision, prescription, and partially funded HSA plans
• Life insurance
• Auto, home, renter's, and pet insurance discounts
• 401(k) retirement savings plan with company matching
• Paid time off, holidays, and extended sick leave
• Short- and long-term disability coverage
• Employee Assistance Program supporting physical, emotional, and financial wellness
• Employee recognition platform
• Tuition reimbursement
• Employee perks and discounts
• Maximus wellness programs and resources
• Professional development through training programs, workshops, and conferences
• Company-paid renewal expenses for employee licenses and certifications
• Company-issued computer equipment