Clinical Administrative Coordinator

Job Description:

• Support the Colorado HMA (Health Maintenance Activities) Review Program
• Manage inbound and outbound calls
• Respond to voicemails and emails
• Update documentation accurately and timely across multiple systems
• Manage assessments in Assessment Pro
• Manage referrals and assist with follow-up activities
• Complete data entry efficiently and accurately
• Research and resolve discrepancies with provider documents
• Review keyed information to verify data accuracy
• Monitor data and image quality of scanned documents
• Follow established policies and procedures for indexing and imaging
• Maintain confidentiality and security of relevant information
• Provide administrative and client-focused support

Requirements:

• High school diploma, GED, or equivalent required
• 0-2 years of relevant experience required
• Minimum 1-2 years of experience in a call center environment or in customer service
• Proficiency in Microsoft Office applications
• Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
• Strong ability to multitask and manage competing priorities effectively
• Reliable high-speed internet service
• Minimum 20 Mbps download speed/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speed
• Private and secure workspace suitable for confidential work
• Preferred: Associate degree in Administration, Office Management, or Organizational Leadership
• Preferred: Experience in customer service or a related field
• Preferred: Minimum 1-2 years of scheduling experience
• Preferred: Proficiency in Smartsheet, Excel, and SharePoint
• Preferred: Prior experience handling inbound and outbound calls
• Preferred: Strong critical-thinking and problem-solving skills
• Preferred: Ability to remain adaptable and task-focused in a fast-paced environment

Benefits:

• Performance-based bonuses
• Medical, dental, vision, and prescription insurance
• Partially funded HSA
• Life insurance
• Auto, home, renter's, and pet insurance discounts
• 401K retirement savings plan with company matching
• Paid time off, holidays, and extended sick leave
• Short- and long-term disability coverage
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness
• Recognition platform
• Diversity, Equity, and Inclusion initiatives
• Tuition reimbursement
• Employee perks and discounts
• Maximus wellness programs and resources
• Professional development opportunities, including training programs, workshops, and conferences
• Company-issued computer equipment