Client Success Operations Specialist

Job Description:

• Support the Client Success and Engagement team in executing engagement strategies with employer alliances
• Increase client engagement and awareness of the university’s focus, mission, and programs
• Execute daily activities and provide insight on department workflow
• Facilitate effective management and implementation of Client Success operations
• Collaborate with department management to ensure accurate pipeline and new student management reporting
• Support department processes and procedures related to student tracking, data entry, and reporting
• Maintain timely, accurate, and thorough documentation and reporting of activities and tasks in the client relationship management system
• Perform other duties as assigned or apparent

Requirements:

• Bachelor’s degree in business, marketing or a related field from an accredited institution and three (3) years of customer service experience including at least one (1) year of administrative experience; OR
• High School Diploma or Equivalent and seven (7) years of customer service experience including at least one (1) year of administrative experience
• Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments
• Highly organized with strong planning, reporting, and time management skills
• Demonstrated problem solving and decision-making capabilities
• Knowledge of adult learning and development, industry trends, and post-secondary industry trends is a plus
• Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook

Benefits:

• Medical, dental and vision plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life and Disability insurance
• Wellness incentive program
• Competitive 401(k) employer match
• Substantial tuition discount for you and eligible dependents
• Generous time off package, including paid vacation, sick time and company holidays
• Excellent benefits
• Effective recognition program
• Outstanding learning and development tools
• Tuition vouchers for employees and their qualified family members