Client Success Executive II

Job Description:

• Independently manage a portfolio of healthcare client accounts
• Drive client satisfaction, retention, and financial performance
• Apply EMS billing and account management knowledge to support client performance and financial outcomes
• Resolve client escalations independently and involve leadership when necessary
• Identify risks, trends, opportunities, and improvement areas within client accounts
• Share knowledge, best practices, and guidance with peers
• Analyze revenue cycle, accounts receivable, and operational data
• Lead client meetings, presentations, and business reviews
• Set agendas, present performance insights, facilitate discussions, and drive action plans
• Communicate compliance and regulatory updates to clients and support implementation
• Partner with internal teams on services, projects, and implementation activities
• Identify financial improvement, operational optimization, and value expansion opportunities
• Maintain accurate documentation of client interactions, decisions, and deliverables
• Support contract renewals and client engagement and retention strategies
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
• 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles
• Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts
• Strong analytical, presentation, and relationship-management skills
• Ability to manage competing priorities, deadlines, and client expectations independently
• Proficiency in English for job-related communication
• Experience using Salesforce, Smartsheet, MS Project, or similar client management and project tracking tools preferred
• Experience in EMS or healthcare revenue cycle environments preferred
• Candidates must reside in North Carolina
• Applicants must be authorized to work in the United States now and in the future
• This role does not offer current or future visa sponsorship
• Ability to travel frequently to support client needs and attend company meetings
• Ability to perform prolonged sitting, speaking, listening, reading, writing, typing, and computer mouse operation

Benefits:

• Discretionary bonus plan
• Retirement plan
• Health coverage
• Paid time off
• Comprehensive benefit package
• Necessary equipment provided, including a computer, monitor, keyboard, mouse and headset
• Reasonable accommodations for qualified individuals with disabilities
• Quiet, private workspace requirement for approved remote/hybrid employees
• Reliable internet connection required for hybrid/remote work