Client Success Director

Jorie AI · via Devremote

💰 $100,000 - $130,000/yr 🌎 Remote 📍 Remote, Illinois ⌛ Posted 5 days ago

Manage and grow strategic client relationships
Identify and drive opportunities for account growth through upselling, cross-selling, service expansion, and adoption of additional solutions
Lead executive business reviews and strategic planning discussions
Serve as a trusted advisor on revenue cycle performance, operational efficiencies, and AI-enabled solutions
Monitor client health, identify risks, and develop retention strategies
Partner with clients to uncover new business opportunities and deliver measurable value that supports revenue growth and long-term partnership success
Partner with Product, Operations, Sales, Marketing, and Onboarding teams to deliver exceptional client experiences
Act as the voice of the client and provide feedback to support innovation and continuous improvement
Track and report on key client success metrics, business outcomes, retention, and growth opportunities

8+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, strategic account management, or related roles
Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers
Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics
Proven success managing executive client relationships and strategic accounts
Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches
Excellent communication, presentation, relationship-building, and problem-solving skills
Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred
Ability to travel up to 50%
Must be legally authorized to work in the USA
No Contractors, No C2C, No Visa Sponsorship

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