Client Onboarding & Operations Associate

Job Description:

• Establish and maintain effective relationships with key stakeholders, executives, and C-suite leaders across strategic clients and ASOs
• Develop understanding of Twin Health programs, onboarding processes, growth marketing, and clinical operations
• Own end-to-end onboarding of Twin programs across self-insured employers and ASOs
• Lead discovery sessions and design tailored solutions for customer populations
• Provide consultative recommendations to increase member engagement and client satisfaction
• Set up, configure, and test customer instances
• Coordinate internal resources and vendors for project execution
• Train customers on Twin programs to drive awareness and enrollment
• Analyze customer data before and after launch and provide actionable insights
• Manage multiple projects, project plans, cross-functional teams, timelines, risks, and escalations
• Manage customer stakeholders, meetings, expectations, alignment, and project status reporting
• Operationalize data access and eligibility file management with technical partners
• Prepare client presentations, reports, events, onboarding templates, playbooks, and best practices
• Mobilize internal teams to resolve client issues and escalations
• Share client and market feedback across Clinical Delivery, Product, Marketing, Engineering, Billing Operations, Executive, and other teams
• Develop pre-launch member promotional strategies and toolkits
• Serve as an internal onboarding lifecycle subject matter expert and improve internal processes

Requirements:

• 2 - 5 years of onboarding and customer facing experience
• 2 - 5 years of health tech client onboarding and project management experience
• Experience with health benefits, health and wellness, health plans or systems
• Ability to communicate and work across client organizations, engaging on tactical and strategic issues with senior executives and execution teams
• Exceptionally strong project management and organizational skills, high attention to detail, and ability to balance planning with timely execution
• Ability to manage conflicting priorities and thrive in a fast-paced environment under time constraints
• Proficiency with Google applications and PM tools such as InspirePlanner, Monday.com, and MS Project
• Experience working with technical/data partners on data exchange, file specifications, file encryption and transmission, and testing

Benefits:

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan
• High level of flexibility