Client Manager

Job Description:

• Build and maintain consultative and strategic partnerships with the assigned book of business throughout the client life cycle
• Support implementation, everyday problem resolution, upsell, and renewal activities
• Work directly with sales executives during finalist presentations and present to potential clients as needed
• Support and service 12–20 clients
• Maintain senior management-level contact with client stakeholders and the broker
• Participate in internal projects benefiting and supporting clients and the client management organization
• Retain and grow the assigned book of business
• Position Luminare Health programs and solutions for client decision makers using current market trends

Requirements:

• Bachelor’s Degree and 5 years TPA/health insurance industry experience, or High School diploma and 9 years previous TPA/health insurance Client Management experience and/or experience in a similar TPA or health insurance environment with client-facing/client support responsibilities
• Understanding of self-funding and employee benefit plans; stop loss understanding a plus
• Knowledge and understanding of benefit-related federal laws, including ERISA, COBRA, HIPAA, and ACA
• Ability to travel up to 25%
• Ability to interact with senior-level executives
• Excellent presentation skills
• Excellent written and verbal communication skills
• Exceptional organizational skills
• Analytical, problem-solving, and time-management skills
• Results-oriented and self-motivated
• State insurance license preferred
• Must live within the continental United States, excluding Alaska, California, Hawaii, and New York

Benefits:

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan