Client Experience Associate

Job Description:

• Answer inbound calls for clients' businesses from home
• Capture leads, take orders, schedule appointments, and send messages to clients
• Handle standard answering, Active Response outbound calls, live chat, relay calls, appointment setting, and legal intake calls
• Complete training for each call type
• Work in a steady, fast-paced environment with back-to-back calls
• Meet performance measures for quality, accuracy, ready percentage, and after-call work time
• Choose weekly shifts according to performance tier

Requirements:

• Position only available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona
• Availability for 40 hours per week
• Availability for a minimum of 8 hours every Friday and Saturday during the first 8–12 weeks after training
• Flexibility to work shifts scheduled between 5:00 am and 8:00 pm Pacific Time
• Excellent verbal and written communication
• Warm, upbeat tone and genuine interest in helping people
• Ability to listen well and remain calm and efficient under pressure
• Dependability and punctuality for every scheduled shift
• Strong computer skills
• Typing speed of at least 30 WPM
• Growth mindset and eagerness to learn new call types and tools
• Full availability for 40 hours per week during the 2-week training and 8–12-week Learning & Development period
• Must be physically located and working in an eligible state for the duration of employment
• Computer and internet connection must meet system and internet requirements before starting
• Successful completion of a background check after a conditional offer

Benefits:

• 2 weeks of paid training
• Medical benefits after 60 days
• Dental benefits after 60 days
• Vision benefits after 60 days
• Employee Assistance Program (EAP) after 60 days
• Paid time off (PTO) after 60 days
• 401(k) with matching after one year of employment
• Bring Your Own Device policy