Change Order Supervisor

Job Description:

• Lead, coach, and develop Change Order team members through training, one-on-ones, and ongoing feedback
• Manage daily workflows and assign tasks to ensure timely completion of Change Order processes
• Monitor team performance and ensure daily, monthly, and quarterly goals are met
• Handle escalated issues, technical concerns, and patient complaints
• Analyze team metrics and identify trends and opportunities for improvement
• Oversee quality assurance and documentation accuracy
• Ensure processes follow HIPAA, regulatory, and company compliance requirements
• Partner with other departments to resolve patient concerns and improve workflows
• Identify opportunities for process improvement and implement corrective actions

Requirements:

• High school diploma or GED required
• 2+ years of management experience required
• Healthcare experience preferred
• Bachelor's degree in a related field preferred
• Proficiency with Microsoft Outlook, Word, and Excel
• Experience managing workflows, performance metrics, and team priorities
• Strong written, verbal, organizational, and problem-solving skills
• Dedicated, quiet workspace free from distractions
• Reliable high-speed internet suitable for call center and communication systems
• Professional, camera-ready presence during virtual meetings
• Strong time-management, accountability, and self-management skills
• Ability to maintain a secure workspace and protect confidential patient information
• Commitment to confidentiality, quality, and exceptional patient service

Benefits:

• 100% Remote
• Full Benefits Package (Medical, Dental, Vision, Life Insurance)
• 401(k) with Company Match
• Employee Stock Purchase Plan
• Paid Time Off & Holidays
• Two Bonus Days Off ("Fun Day" & "Inclusion Day")
• Internal Opportunities for Growth
• Supportive, Collaborative Team Environment
• Role-Based Training and Development