Central Scheduler I

Job Description:

• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments
• Complete administrative work associated with scheduling appointments
• Transcribe external physician orders
• Handle high call volumes for multiple locations and departments
• Utilize multiple systems to perform scheduling functions
• Provide patients with preparation and location information
• Correctly collect and input patient data into the system
• Validate patient insurance and explain benefits as needed
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties
• Mentor new hires as needed
• Promote Intermountain Health's mission, vision, and values and comply with service behavior standards
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent OR four years of revenue cycle experience
• Minimum of two years of revenue cycle experience and/or two years of contact center experience
• Customer service etiquette
• Basic medical insurance knowledge
• Intermediate computer operating knowledge
• Multi-channel phone experience
• 30+ WPM typing speed
• Active listening
• Reading comprehension
• Critical thinking
• Active learning
• Complex problem solving
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Ability to handle high call volumes for multiple locations and departments
• Ability to manage multiple phone calls, including answering, transferring, and conferencing between multiple parties
• Ability to see and read information, labels, monitors, identify equipment and supplies, and assess customer needs
• Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately
• Manual dexterity to manipulate complex and delicate equipment with precision and accuracy

Benefits:

• Generous benefits package covering programs supporting wellness, including living healthy, happy, secure, connected, and engaged
• Remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment