Campaign Account Support Specialist – Level 3

Job Description:

• Foster positive relationships with internal teams and partners
• Manage fulfillment for Direct to Rep Programs across multiple brands
• Oversee print and field asset management for consumer programs, ensuring regulatory compliance
• Lead print distribution, quantity planning, and direct mail initiatives, including timelines, logistics, and launches
• Facilitate team meetings, develop operational reports, and track program performance against KPIs
• Collaborate with marketing, IT, and distribution teams on product launches, CRM setup, and inventory management
• Manage vendor relationships, program escalations, and stakeholder reporting
• Ensure asset re-reviews adhere to FUSE approval and regulatory standards
• Handle help desk tickets, FUSE Field Mobile updates, and compliance tools
• Manage My Rep Center, warehouse systems, and special shipments, including rework projects
• Align logistics, literature codes, and brand codes with distribution and field operations teams
• Oversee convention orders, manifests, and National Sales Meeting material distribution
• Analyze operational metrics to identify trends and implement process improvements
• Conduct monthly inventory review meetings and review inventory reports and dashboard metrics
• Forecast and plan quantities for initial ordering and replenishment based on utilization
• Manage destructions and material re-reviews
• Recommend literature replenishment quantities based on forecasting reports

Requirements:

• BA/BS or equivalent
• 5+ years of experience with Fulfillment operations (DM, DTP and DTR) project implementations
• Experience managing a minimum of 3 implementations simultaneously
• Minimum at-home requirement of High-Speed Cable Internet or Fiber Optic Cable
• Ability to attend and participate in the yearly NSM and/or offsite launch meetings as required
• Ability to effectively manage multiple projects with competing priorities concurrently
• Effective collaboration and communication with internal and external stakeholders
• Pharmaceutical industry experience in fulfillment operations
• Proven proficiency in a teamwork setting
• Expert ability in managing details to ensure quality and compliance adherence
• High attention to detail and ability to follow through on escalations

Benefits:

• Remote work from home as required by business need
• High-Speed Cable Internet or Fiber Optic Cable requirement for remote work
• Attendance and participation at yearly NSM and/or offsite launch meetings as required