Call Centre Agent: Sunbet At Sun International

Job Description :





The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards.





Core behavioural & Technical / proficiency competencies:



Behavioural:





Problem Solving.

Collecting Information (listening; asking questions).

Creating customer experiences.

Acting with energy and enthusiasm.

Building & Developing relationships.

Responding with urgency.

Conflict handling skills.

Assuring Quality.

Following Procedures.





Technical:





Product/Gaming pricing structures.

Sports betting /alternate gaming product knowledge.

Proficient MS Office skills.

Working knowledge of Opera suite.

Selling skills.

Listening skills.

Telephone skills.





Job Requirements



Qualification:





Grade 12.

2/3 year Diploma in related fields.





Experience:





1-2 years' experience in a call centre environment.