Brand Protection Manager

Job Description:

• Drive programs protecting the Company's brands, reputation, and online policies
• Maintain Brand Registry on marketplace platforms and remove unauthorized sellers when necessary
• Own the Authorized Online Reseller (AOR) program, including unauthorized listing resolution, dealer agreements and inquiries, marketplace RFPs, and MAP/AOR compliance
• Identify, investigate, catalog, and escalate unauthorized third-party listings and sellers across Amazon and other marketplaces
• Manage dealer outreach, formal escalation letters, marketplace case filings, and communications with Field leadership and Brand Management
• Coordinate new AOR applications, annual renewals, dealer agreements, storefront decisions, and marketplace decisions with senior management
• Establish and maintain an organized repository for program documentation
• Manage marketplace RFPs, evaluate submissions, and present recommendations to the Brand Committee
• Monitor compliance platforms such as Trackstreet for MAP and AOR violations and manage escalation approaches
• Plan and execute periodic test buys to verify dealer compliance
• Provide status reporting to the Brand Committee and Field leadership and recommend AOR policy updates
• Oversee software and platforms supporting AOR monitoring, communications, and reporting
• Design and direct customer feedback monitoring, analysis, and triage across social media, storefronts, marketplaces, media outlets, and forums
• Ensure USD and CAD dealers and resellers comply with offline and online pricing policies
• Coordinate MAP communications and policy updates; partner with Sales and Product to maintain pricing and product data accuracy
• Restrict deauthorized USD and CAD dealers and resellers from acquiring inventory for e-commerce resale
• Coordinate with Legal on intellectual property management and AOR/MAP policy enforcement
• Perform other job-related duties as assigned

Requirements:

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience
• 3+ years of experience in e-commerce brand protection, channel/dealer management, marketplace operations, or a related field
• Hands-on experience with online marketplaces and brand-protection or compliance-monitoring tools (e.g., Trackstreet or similar)
• Strong project management skills, with the ability to manage multiple programs, timelines, and cross-functional stakeholders simultaneously
• Excellent written and verbal communication skills, including experience drafting dealer- and leadership-facing communications
• Proficiency in Excel and reporting tools, with the ability to build clear, data-driven reports and visuals for leadership
• Comfortable partnering with Legal, Sales, Field, and Product teams on policy enforcement and escalation decisions
• Detail-oriented, with strong organizational skills for maintaining program documentation, agreements, and tracking systems
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply
• All offers to external candidates are contingent upon successful completion of pre-employment drug testing and background verifications

Benefits:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!