Biomedical Equipment Technician 3

Job Description:

• Respond to service calls to evaluate, diagnose, and repair complex customer biomedical equipment
• Perform planned maintenance and safety/environmental inspections
• Maintain effective customer relations and drive customer satisfaction through Service Excellence
• Lead others regarding GE policies, procedures, hospital protocol, and documentation
• Establish proactive daily communications with customers to ensure resolution and follow-up
• Partner with teammates and colleagues
• Implement GE/customer facility contracts and support customer and business goals
• Lead, instruct, and assist technicians on basic and complex repairs/resolution
• Provide efficient service delivery to accounts within the assigned area, including delegating tasks and performing administrative duties
• Mentor teammates, share best practices, and provide assistance
• Share on-call responsibility
• Document repair actions and submit reports/summaries according to schedule
• Maintain spares, tools, test equipment, calibration, and approved parts inventory
• Manage vendor service delivery processes in compliance with GE policies
• Maintain technical knowledge of current medical equipment standards, codes, and procedures
• May function as site leader, directing BMET activities, engaging customer leadership, and participating in a Safety Committee
• Meet Health and Human Services, Environment Health and Safety, and other regulatory requirements

Requirements:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone)
• Familiarity with technological programs (e.g., Microsoft Office)
• Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership)
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner
• Ability to work independently and as a team to implement solutions through problem solving
• Must comply with GEHC's standard background check, including a post-offer drug test
• Must comply with customer access policies, including required immunizations and additional drug tests or background checks when applicable
• Must be able to lift, carry, push, and pull up to 35 lbs. unassisted
• Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods
• Must be able to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity
• Specific vision abilities may include color and close vision
• Legally authorized to work in the United States
• No employment visa sponsorship available now or in the future

Benefits:

• Professional development
• Competitive compensation
• Relocation assistance
• Great work environment