Billing Team Manager - Hybrid Customer Experience

FortisBC - Kelowna, BC - FortisBC is seeking a Team Manager for our Kelowna contact centres. You will lead a team of Billing Analysts, guiding performance and delivering high-quality customer experiences across channels. You'll coach staff to meet service standards, manage escalations, and drive a culture of continuous improvement in a dynamic energy services environment. The role supports a hybrid work arrangement with potential flex-location days within British Columbia, reporting to the Billing Production Manager. P FortisBC is seeking a Team Manager for our Kelowna contact centres. You will lead a team of Billing Analysts, guiding performance and delivering high-quality customer experiences across channels. Work Hours Full Time