Bilingual Spanish Customer Service Representative

Job Description:

• Support individuals by connecting them to emergency shelter and resources
• Provide customer service assistance remotely from home
• Attend orientation and training
• Demonstrate computer setup and internet specifications during the interview
• Submit screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection

Requirements:

• Fluent bilingual Spanish/English speakers (spoken and written)
• Call center or customer service experience
• Tech-savvy with ability to navigate multiple systems
• 100% attendance required for orientation and training
• Open availability required, including weekends
• Windows 11-based PC; no Macs or Chromebooks
• Dual monitors
• Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
• At least 16 GB RAM with 12 GB usable
• CPU utilization of 50% or less
• Computer with an Ethernet (RJ-45) port
• Wired Ethernet internet connection; Wi-Fi is not allowed
• Download speed of at least 20 Mbps
• Upload speed of at least 10 Mbps
• Ping of 20 ms or less
• Camera-enabled computer capable of screen sharing for interview verification
• 24/7 availability