Bilingual Customer Service Agent – English/Spanish

Job Description:

• Professionally answer incoming calls for a variety of businesses
• Take accurate messages and relay information clearly
• Assist callers with empathy and professionalism
• Enter information into company systems while speaking with callers
• Communicate effectively with team members and supervisors
• Help create a positive experience for every caller
• Provide customer support for businesses across the United States and Canada

Requirements:

• Fluent in both spoken and written English and Spanish
• Strong customer service skills
• Clear and professional communication
• Friendly, polished phone presence
• Dependable and punctual
• Strong spelling and typing skills
• Comfortable multitasking while handling calls
• Ability to work as part of a team
• Separate, quiet workspace free from noises and distractions
• High-speed wired internet connection; no Wi-Fi
• Flexibility to work the required schedule
• One weekend shift per week required
• Availability during holidays required
• Pass a pre-employment drug screen and background check
• Previous call center or answering service experience is a plus

Benefits:

• Stable full-time employment
• Weekly pay with direct deposit
• Work-from-home convenience
• Supportive team environment
• Company-provided equipment
• Medical, dental, and vision insurance
• Telemedicine benefits
• Flexible Spending Accounts (Section 125 plans)
• 401(k)
• Paid Time Off
• Attendance bonus of an additional $2/hour after 90 days