Bilingual Call Agent, Spanish

Job Description:

• Provide customer service support to individuals
• Connect people to emergency shelter and resources
• Assist customers remotely using multiple systems
• Complete orientation and training with 100% attendance
• Demonstrate computer specifications and internet setup during the interview
• Submit screenshots confirming Windows 11, internet speed, RAM, and wired Ethernet connection

Requirements:

• Fluent bilingual Spanish/English speakers, spoken and written
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Open availability, including weekends
• 100% attendance required for orientation and training, no exceptions
• Windows 11-based PC; no Macs or Chromebooks
• Dual monitors
• Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
• At least 16 GB RAM, with 12 GB usable
• CPU utilization of 50% or less
• Computer with an Ethernet (RJ-45) port
• Wired Ethernet internet connection required; Wi-Fi is not allowed
• Download speed of at least 20 Mbps
• Upload speed of at least 10 Mbps
• Ping of 20 ms or less
• Must join the interview from the computer intended for the position, with camera on and screen-sharing capability
• Must have 24/7 availability and meet all equipment requirements
• Applicants must live in Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, Utah, or Michigan

Benefits:

• W2 employee status
• 100% remote work
• Some benefits may be available subject to eligibility requirements, employment term, and other factors