Benefits Call Center Representative

Job Description:

• Manage a steady volume of inbound calls
• Explain benefit programs, eligibility requirements, enrollment options, and coverage details
• Research and resolve participant inquiries using multiple systems and resources
• Review eligibility and help participants understand available benefit resources
• Accurately document interactions and maintain detailed records of participant requests and case activity
• Collaborate with team members and internal partners to resolve benefit-related concerns
• Support participants with a compassionate, professional approach while helping them make informed benefits decisions

Requirements:

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Must have strong organization skills
• Must have excellent time management skills
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• Must pass an internet speed test: download equal to or greater than 25, upload equal to or greater than 5, and Ping ms equal to or less than 175
• Must have the ability to connect with an ethernet cable to a modem/router
• Must reside in Virginia
• Must reside in a state where the compensation structure complies with applicable wage regulations
• Must be legally eligible to work in the United States (inferred from US applicant and hiring restrictions)

Benefits:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time
• Potential bonus or incentive based on business need