Bartender At Sun International

Job Purpose





Sun International is looking for a Bartender to join our Food & Beverage team. The successful candidate will be responsible to prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed.





Key Performance Areas





Prepare mise-en-place, and conduct any other required checks and preparations for service Identify issues with regards the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems

Stock bar for service

Check cleanliness of own section or station

Keep up to date with regards food products, trends and drinks methodologies required to deliver menus

Understand and conduct all tasks in line with Food & Beverage standard operating procedures

Take guest orders accurately and timeously and place in the system

Explain menu items and make recommendations with regards beverage menu

Mix drinks and present beverage in line with guest order and outlet standards

Be attentive to guest requests

Clear glasses after guests have completed their drinks

Provide billing to guests

Conduct cash-ups at the end of service

Complete beverage stock sheets each shift

Leverage opportunities to upsell on promotional items

Understand and conduct all tasks in line with F&B standard operating procedures

Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets

Use and store operating equipment in line with specifications and safety regulations Participate in stock takes

Conduct daily stock counts of bar smalls

Resolve or report on any anomalies to the required standards

Report on any breakages at the end of the shift

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Identifies customers and understand their preferences

Educate customers on business unit facilities, products, reward programme and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary





Job Requirements



Education





Grade 12 preferred (with relevant experience)





Experience





2 years previous experience as a bartender





Skills and Knowledge



Behavioural:





Deep customer and market understanding

Responsive to customer feedback

Demonstrate end‑to‑end ownership for resolving customer problems

Accountability

Continuous improvement

Transparency

Collaborative and a team player

Clear communicator

Takes ownership





Technical:





Beverage / Cocktail Product Knowledge

Barrister skills

Operating equipment use & care

Beverage service

Communications skill

Upselling skills

Basic Computer Literacy

Cashiering Services