Associate Product Manager

Job Description:

• Own discovery, planning, delivery, and iteration for Legal & Contracts initiatives with support from senior product, engineering and design leaders.
• Own clearly scoped features and improvements from problem definition through launch and post-launch follow-up.
• Learn and document end-to-end workflows for lease generation, document presentation, electronic signatures, templates, addenda, notices, renewals, transfers, and related applicant communications.
• Gather and synthesize input from customers and cross-functional teams.
• Translate requirements, regulations, contractual commitments, and workflow needs into product documentation, user stories, acceptance criteria, and edge cases.
• Partner with Engineering and Design to clarify requirements, answer questions, participate in team rituals, and keep work moving.
• Identify dependencies, risks, and downstream impacts across integrations, third-party document and signature providers, configuration, and customer workflows.
• Own backlog management, roadmap preparation, prioritization discussions, sprint planning, demos, release readiness, and stakeholder updates.
• Participate in quality assurance and exploratory testing, focusing on document accuracy, configuration, permissions, failure states, and jurisdictional differences.
• Use product data, customer feedback, support trends, and defect patterns to identify opportunities and evaluate outcomes.
• Triage and respond to product bugs, customer escalations, and urgent issues, coordinating resolution and follow-up.
• Coordinate launch communications, documentation, training, and internal enablement.
• Build domain expertise and become a trusted resource for the Legal & Contracts product area.

Requirements:

• 1–3 years of relevant experience in product, business analysis, implementation, customer success, operations, quality assurance, consulting, or a related field.
• Strong written and verbal communication skills, with the ability to make complex information clear and actionable.
• Excellent organization and follow-through across multiple stakeholders, decisions, and dependencies.
• Demonstrated curiosity and ability to learn unfamiliar products, workflows, and technical concepts.
• Ability to break a problem into manageable parts, ask sharp clarifying questions, and validate assumptions.
• Comfort working collaboratively with Engineering, Design and Customer facing teams.
• Strong attention to detail, especially when accuracy, compliance, customer commitments, and operational impact matter.
• Openness to feedback and a demonstrated ability to apply it.
• Ability to operate in ambiguity while knowing when to seek guidance or escalate risk.
• Customer-oriented judgment and empathy for both multifamily operators and renters.
• Experience leveraging AI within the product management/SDLC lifecycle
• Travel: