Associate Manager, Clinical Health Services

Job Description:

• Oversee Integrated Care Management (ICM) and Long-Term Services and Supports (LTSS) healthcare case management staff
• Progress initiatives for high-performing health service teams
• Collaborate with Health Services managers to ensure consistency and accuracy in clinical interventions
• Complete tasks supporting financial, operational, and quality objectives
• Serve as a key resource for healthcare members regarding governmental, state, local, and legal initiatives, including COBRA, EMTALA, and Medicare regulations
• Implement and sustain Clinical Health Services policies, procedures, action plans, initiatives, and strategies
• Provide application expertise to Health Services account managers to support client retention and resource utilization
• Partner with patient resources, divisional management, Clinical Education, and other departments to evaluate performance initiatives and recommend training
• Implement change management plans for new or enhanced initiatives
• Facilitate regular staff meetings on policies, procedures, and expectations

Requirements:

• 5+ years clinical work experience
• Active and unrestricted applicable license/certification in the state of residence: Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Clinical Professional Counselor (LCPC)
• Associate's Degree (REQUIRED)
• Advanced problem solving and decision making skills
• Advanced knowledge of medical terminology
• Advanced collaboration and teamwork skills
• Advanced growth mindset skills
• Advanced skills in execution and delivery
• Ability to evaluate relative costs and benefits of potential actions
• Advanced digital literacy skills
• Direct/hardwired internet connection to a modem/router within 7 feet of the computer
• Minimum internet speed of 25 Mbps download and 3 Mbps upload
• Quiet, secure, private designated home workspace compliant with CVS Health and HIPAA guidelines
• Ability to use multiple monitors and navigate multiple applications
• Ability to communicate through email, calendar invites, Teams messaging, and virtual meetings
• Experience with Microsoft Office 365 or similar Google Workspace applications
• Ability to access secure systems such as VPN and EHR portals and follow security practices
• Ability to troubleshoot common technical issues independently
• Openness to learning new skills

Benefits:

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being
• Company-provided equipment (keyboard, monitor, computer, headset, etc.)
• CVS Health bonus, commission or short-term incentive program eligibility