Associate Director, RCG

Job Description:

• Serve as the primary trusted advisor for a portfolio of Retail & Consumer Goods clients
• Establish strategic executive-level relationships across sales, field operations, marketing, and IT functions
• Manage portfolio performance, including booking targets, revenue realization, margin health, and customer satisfaction
• Identify account expansion opportunities using tailored Salesforce solutions
• Lead executive conversations on retail execution, field sales operations, distributor management, and customer care workflows
• Lead engagement planning, budgeting, scope definition, and staffing for complex Salesforce Consumer Goods Cloud and multi-cloud implementations
• Oversee project kick-offs, sprint planning, solution architecture alignment, and delivery governance
• Align SOW deliverables with delivery team capacity and capability
• Manage engagement risk, dependencies, and executive escalations
• Refine Consumer Goods Cloud project delivery methodology
• Lead proposal development, RFPs, pitch presentations, and pricing strategies
• Apply functional knowledge of retail execution, field rep scheduling, territory management, planogram compliance, order capture, and trade spend management to pre-sales
• Lead, mentor, and build consultant and technical teams
• Contribute to practice-building assets, RCG reusable accelerators, and Salesforce Consumer Goods Cloud thought leadership

Requirements:

• 10+ years of consulting or digital transformation experience, primarily within the Retail & Consumer Goods (RCG) or CPG sectors
• Strong domain understanding of CPG go-to-market strategies, retail execution, field sales operations, trade promotion management (TPM/TPO), key account management, and distributor delivery models
• 5+ years’ experience delivering Salesforce or CRM projects
• Proven relationship and program management skills
• Experience growing and developing strong, trusted-advisor relationships with customers
• Project management experience including proposals, contract management, pricing, risk management, and project staffing
• Ability to lead and manage teams through influence while functioning as an individual contributor
• Participation in Sales and Business Development efforts
• Hands-on exposure to or leadership of Salesforce Consumer Goods Cloud (CGC) implementations, including Retail Execution, Trade Promotion Management, and Field Rep Analytics
• Broad familiarity with Salesforce Sales Cloud, Service Cloud, Commerce Cloud, Marketing Cloud, Data Cloud, or Tableau in an RCG setting
• Working knowledge of CRM or Marketing Automation applications, specifically Salesforce
• Extremely detail-oriented
• Ability to handle stress and last-minute, urgent requests
• Must have full-time permanent US work authorization
• Bachelor’s Degree preferred, or equivalent experience
• Travel to client sites, as needed

Benefits:

• Flexible working hours with an emphasis on a life-work balance
• Remote flexible work
• Unlimited Paid Time Off (RTO)
• 401K with Company Match
• Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
• Occasional in-house competitions with spot bonuses
• Flexible and fun team culture
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, and team-building events
• Monthly All-Hands calls
• Open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company