Associate Director, Patient Support Services

Job Description:

• Develop strategies and initiatives supporting JazzCares across Sleep, EMD, and Oncology franchises
• Evolve, enhance, and execute hub and patient support services strategies
• Collaborate on market trends and lead projects to refine strategies and optimize programs
• Plan and implement access strategies, programs, tactics, and messaging aligned with market access strategies
• Deliver seamless, high-touch customer experiences with cross-functional teams
• Develop hub priorities, content, navigation tools, and training for commercial meetings and customer-facing teams
• Serve as an internal access services subject matter expert
• Oversee access tools, content, and programs including copay assistance, patient assistance, bridge programs, and AFP mitigation
• Develop, track, and report KPIs and operational performance metrics
• Attend professional, provider, and patient advocacy conferences
• Direct vendor and agency partners, including SLA and budget oversight
• Collaborate with Field Access and Field Reimbursement teams on workflows, processes, and training
• Prepare executive-level presentations for QBRs and senior leadership updates
• Partner with Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Regulatory, and Patient Advocacy teams

Requirements:

• Bachelor’s degree preferred (or an equivalent of directly relevant industry experience may be considered)
• 8+ years of progressive experience in patient support services, hub operations, access marketing, or healthcare operations within the biopharmaceutical industry
• Direct experience supporting specialty and/or rare disease products strongly preferred
• Experience in Sleep medicine, Neuroscience/EMD, or Oncology strongly preferred
• Medicare Part D/commercial reimbursement acumen strongly preferred
• Proven track record of leading complex, high-impact projects and strategic initiatives from concept to execution
• Experience managing third-party hub vendors, specialty pharmacies, and creative agencies, including scoping, SLA monitoring, and budget reconciliation
• Ability to influence without authority, build consensus, and collaborate across matrixed organizational teams
• Outstanding interpersonal, written, and verbal communication skills
• Extensive experience presenting to diverse audiences and senior leaders
• Deep commitment to improving patient access, affordability, and adherence
• Results-oriented mindset, attention to detail, problem-solving capabilities, and adaptability
• Ability to travel up to 30% for corporate meetings, vendor visits, and professional/patient conferences

Benefits:

• Discretionary annual cash bonus or incentive compensation
• Discretionary equity grants
• Medical insurance
• Dental insurance
• Vision insurance
• 401k retirement savings plan
• Flexible paid vacation
• Remote work arrangement