Applied Ai Architect

About the Role

As an Applied AI Architect at OpenAI you will be the senior technical owner for a portfolio of customers, shaping their AI strategy and guiding projects from pre-sales discovery through production adoption. You will design applied AI architectures across OpenAI products (ChatGPT Enterprise, OpenAI API, Codex), coordinate cross-functional delivery, and drive measurable customer impact.

Hands-on with OpenAI models and APIs—prototyping and deploying LLM/agentic solutions, driving production adoption.

Location: Sydney, Australia

Type: FullTime

Posted: 4 days ago

Category: Product/Program/Architecture/Operations

Vibe Markers: 💻 Open Source, ✨ New

Experience Level: Senior

Job Description

Role

OpenAI is hiring an Applied AI Architect to act as the senior technical owner for a named portfolio of customers. You will shape customers’ AI strategy, own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions, and guide customers from evaluation and prototyping to production adoption and measurable business outcomes.

Key Responsibilities

• Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of customers and pre-sales prospects.
• Partner with Account Directors on account strategy while owning technical milestones, adoption priorities, and expansion opportunities.
• Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to business outcomes.
• Develop applied AI architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
• Guide customers through technical evaluations, demos, workshops, prototypes, and proofs of value to secure production confidence.
• Maintain a focused use-case portfolio with decision criteria, ownership, blockers, success measures, delivery needs, and adoption plans.
• Coordinate and qualify support from Deployment Engineering, implementation, training, enablement, product/domain specialists, and partners.
• Track adoption, usage, account health, production readiness, and measurable customer impact; intervene early to mitigate risks.
• Share customer insights with Product, Engineering, and Research to influence product and architecture guidance.

Requirements / Qualifications

• Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
• Demonstrated success guiding enterprise organizations from technical evaluation through production adoption and measurable impact.
• Strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
• Understanding of modern AI systems, frontier LLMs, agentic applications, model evaluation, retrieval, and enterprise AI workflows.
• Ability to prototype, explain technical tradeoffs, and work hands-on with APIs, SDKs, and languages such as Python or JavaScript.
• Excellent stakeholder management and communication skills; able to build credibility with senior technical and business leaders and work with engineers.
• Experience developing technical account plans, prioritizing complex customer portfolios, and connecting adoption to measurable outcomes.
• Industry or digital-native business expertise is a plus.

Location & Working Model

This role is based in Sydney, Australia. The position uses a hybrid work model requiring approximately 3 days in the office per week and OpenAI offers relocation assistance for new employees.

Tech Stack

ChatGPT Enterprise, OpenAI API, Codex, Python, JavaScript, APIs, SDKs, LLMs, Agentic AI

Skills

Technical Strategy, Solution Architecture, Customer-facing Leadership, Stakeholder Management, Prototyping, API Integration, Cloud Architecture, Security & Privacy, Model Evaluation, Cross-functional Collaboration, Communication, Account/Program Management, Delivery Coordination, Industry Fluency

Benefits

• Hybrid (3 days/week in-office)
• Relocation assistance