Applications Engineer

Job Description:

• Assist customers with the development and implementation of industry-leading display solutions
• Serve as primary technical contact for Consultants, Architects, and Designers during pre-sales technical support
• Lead technical discussions with customers’ sales and engineering teams to determine optimal Planar display solutions
• Conduct product trainings and presentations and technically qualify sales opportunities
• Provide pre- and post-sale integration and application development support
• Partner with Customer Service to resolve post-sale technical issues
• Initiate technical discussions with current and prospective customers alongside Sales
• Present and demonstrate products to customer decision-makers and influencers; assist Sales on sales calls
• Advocate customer needs to Product Management
• Create technical documents and drawings supporting the sales process
• Assist Sales with proposal creation and technical order review
• Provide on-site training and installation support to Planar partners and customers
• Prepare and coordinate hardware and software applications for customer demonstrations
• Provide technical feedback on product enhancements and changes
• Advise management on product development problems identified through customer communications
• Support marketing activities, including trade shows and technical articles
• Support engineering activities, including product rollouts and technical publication review
• Support customers with customer support, product sustaining engineering, and the RMA process

Requirements:

• Some higher education or vocational training, preferably in a technical field
• 2+ years in a technical sales role, preferably in a B2B technology company
• A/V product knowledge
• Excellent interpersonal skills
• Strong negotiation and selling ability
• Mental ability to conduct ongoing interpersonal interactions, analyze, and solve problems
• Ability to actively participate in team development and team-oriented processes
• Physical ability to use computer hardware/software
• Valid driver’s license and vehicle availability
• Valid US passport and ability to travel to Canada regularly
• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards
• Ability to maintain regular, punctual attendance
• Long hours on computer keyboard; prolonged periods of standing and/or walking
• Ability to read, write, and understand English
• Ability to maintain acceptable standards of conduct and professionalism
• Ability to handle stress
• Willingness and ability to work overtime, on-call, nights, or weekends
• Ability to lift, pull, or carry up to 40 pounds and stand for long periods

Benefits:

• 75% employer-paid medical for employee; family coverage also included
• 100% employer-paid dental and vision for employee and dependents
• 100% employer-paid long-term disability, short-term disability, and life insurance policy
• 401k Match: if contributing 5%, employer matches 4%; 100% vested immediately
• 10 paid holidays
• Starting at 15 days paid PTO annually, inclusive of sick and vacation time
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)