AI Services Lead – Client Services

Job Description:

• Lead activation for newly landed Anthropic-focused accounts
• Oversee end-to-end delivery for accounts and identify technical and delivery risks early
• Build and maintain account plans and use-case backlogs
• Turn pilots or workshops into multi-phase, multi-workstream AI transformation programs
• Advise senior client stakeholders on AI and data roadmaps
• Partner with Anthropic’s field team and internal Sales, Marketing, and Delivery leadership to identify, shape, and close expansion opportunities
• Provide strategic leadership during executive meetings, QBRs, and roadmap discussions
• Mentor team members and foster learning, feedback, and continuous improvement
• Contribute to internal playbooks, account planning frameworks, and repeatable AI and data delivery patterns
• Share best practices and client insights to improve phData’s engagement model and delivery excellence

Requirements:

• 6–10+ years of experience in a hybrid delivery/sales role within consulting or professional services, with responsibility for scoping service engagements and accountability for project success; alternatively, direct accountability for strategic account growth and executive engagement
• Demonstrated experience owning both delivery quality and account growth on the same engagement
• Track record in scoping and delivering $50K–$1M services engagements
• History building account plans and roadmaps that carry a single pilot into a broader rollout
• Comfort stepping into an account shortly after it is landed and immediately owning activation and expansion
• Strong relationship-building skills with senior client stakeholders and a track record of becoming a trusted advisor to CIOs, CTOs, or CDOs
• Ability to structure complex problems and drive them to resolution in a matrixed environment
• Willingness to travel up to 50% based on client needs
• Hands-on AI/data competency sufficient to identify use cases and delivery risk for agentic AI/LLM and data solutions, including RAG, MCP-style servers, agent orchestration, evals, and data architecture
• Direct experience with Anthropic (Code, Cowork, or Enterprise) or a comparable LLM/agentic AI platform

Benefits:

• Remote-First Work Environment
• 401k plan with company match
• Dental and Vision insurance
• Home Office Equipment Stipend
• Annual stipend for Learning and Development
• Competitive comp
• Flexible PTO plan plus 10 Holidays
• Challenging projects, mentorship, and structured development pathways
• Supportive, high-performing global team
• Inclusive environment and equal opportunity employment