Advanced Specialist, Experience Design

Job Description:

• Own end-to-end product design for complex web and mobile experiences, from discovery through prototypes, launch, and iteration
• Lead discovery with Product, conduct customer research, and translate insights into design direction
• Lead redesign of Credly’s B2B Workforce solution and B2C solutions
• Conduct usability tests, interviews, and contextual inquiry
• Combine qualitative findings with analytics and experiment results to guide decisions
• Design responsive, accessible experiences across devices, including edge cases, errors, and empty states
• Use prototypes and AI tools, including Claude and Microsoft Copilot, to test assumptions and accelerate exploration
• Contribute components, patterns, and standards to a shared design system
• Collaborate with Engineering through handoff, implementation review, and design quality assurance
• Communicate research and design rationale to technical teams and product leadership
• Influence roadmap and product decisions
• Collaborate with the design team through reviews and critiques and help improve ways of working

Requirements:

• 7+ years of experience in product design, UX design, experience design, or a related discipline
• Portfolio demonstrating end-to-end ownership of complex, shipped web and mobile products, including process, decisions, and measurable outcomes
• Experience building a product from the ground up or substantially reimagining an existing experience
• Experience designing workflow-based, multi-step digital products
• Experience partnering with Product and Engineering from discovery through delivery and post-launch evaluation
• Experience conducting mixed-method research and working in Agile, Lean UX, or similarly iterative environments
• Strong product thinking and end-to-end ownership
• Expert in Figma for interface design, prototyping, design systems, and developer handoff across web and mobile
• Experience designing responsive products and applying iOS and Android patterns
• Hands-on experience with usability testing, interviews, contextual inquiry, and testing tools such as UserTesting or similar platforms
• Comfort using product analytics platforms such as Pendo and quantitative signals to inform design
• Strong information architecture, journey mapping, interaction design, visual design, and systems-thinking skills
• Experience using AI tools to speed up design workflows, from research synthesis to prototyping
• Working knowledge of WCAG 2.2 accessibility standards
• Clear communication and storytelling skills, with ability to influence cross-functional partners and roadmap decisions
• Ability to challenge assumptions and use relevant data and evidence to support design decisions
• Flexible, collaborative approach to cross-functional work
• Ability to work independently, structure ambiguous problems, and adapt to evolving priorities
• Candidates must be based in the United States and maintain meaningful working-hour overlap with Pacific Time
• Bachelor’s degree in HCI, interaction design, cognitive science, or a related field is welcomed but not required

Benefits:

• Eligible to participate in an annual incentive plan
• Benefits offered through Pearson (specific benefits linked in the posting)
• Full-time remote work
• Occasional travel for in-person collaboration as needed