Admissions Advisor

Job Description:

• Serve as an admissions expert and advise students on appropriate CIEE programs based on academic interests, goals, and eligibility
• Provide hands-on guidance as students begin, complete, and submit CIEE applications
• Offer individualized student support
• Manage high-volume email and phone communications and respond within one working day
• Schedule follow-up with prospective students, assess commitment, and inform students about CIEE programs throughout the inquiry and application process
• Organize and host information sessions, webinars, events, and presentations
• Support the recruitment, training, and supervision of CIEE Student Ambassadors on campus
• Guide Student Ambassador outreach strategies and activities with the Manager of Institutional Relations
• Work with the Manager of Institutional Relations to align with partner institution goals and provide insights
• Achieve qualitative and quantitative individual and team targets, including completed applications and conversion rates
• Document call information and enter data into Salesforce CRM
• Participate in regular training on CIEE programs, policies, and tools

Requirements:

• Bachelor's degree or international equivalent
• 1–2 years' experience in sales and/or customer service-oriented field required
• Experience in student advising, customer service, higher education, or a sales role
• Study abroad experience strongly preferred
• Strong interpersonal and communication skills
• Comfortable presenting to groups and working one-on-one
• Strong attention to detail and exemplary problem-solving skills
• Professional written and oral communication skills
• Service-oriented mindset
• High aptitude for organization and excellent time management skills
• Ability to multitask
• Ability to work independently and remotely as part of a team
• Initiative and openness to feedback and direction
• Fluency in day-to-day computer use, including Microsoft Office Suite
• Willingness to use technology to improve performance
• Flexibility and adaptability in a fast-paced environment
• Ability to embrace CIEE's Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving
• Valid US driver's license
• Background check, reference check, and education and employment verification as conditions of employment

Benefits:

• Paid time off and parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term and long-term disability
• 6 floating Fridays (based on eligibility rules)
• CIEE Study Abroad discounts
• 403(b) Retirement Plan with employer contribution
• Life, travel, medical, dental, and vision insurance coverage
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
• Competitive total rewards package increasing total compensation by up to 25%