Accounts Receivable Specialist

Job Description:

• Manage a portfolio of franchise accounts
• Monitor account details for non-payments and open or aged receivables
• Make a minimum of 50 phone calls per day to check on outstanding payments
• Work with external customers to satisfy billing inquiries
• Develop aging reports for assigned franchisees
• Hold conference calls with franchise owners to analyze open receivables and plan collection of outstanding funds
• Work with franchise owners, third-party administrators, and insurance carriers to resolve billing issues and collect outstanding funds
• Adhere to department policies and procedures
• Anticipate customer needs and foster excellent customer service
• Assist other departments as needed during Cat times
• Perform other duties as assigned to support the team and business

Requirements:

• Experience in accounts receivable activities is desired
• Required proficiency in Microsoft Office products with a focus on Excel, Word, and Outlook
• Experience working in NetSuite is not mandatory, but the ability to adapt to new systems is a must
• The ability to work individually and in a team environment
• Excellent written and verbal communication skills
• Ability to work proactively with department leaders and multiple levels of management
• Ability to work with difficult situations related to collections
• Experience working in the restoration industry is a plus
• Detail-oriented and organized
• Relationship-building ability
• Comfortable with high call volume and a structured, process-driven workflow
• Calm under pressure
• Motivated by results
• Employment contingent upon successful completion of a drug screening and background check

Benefits:

• $18-22 an hour based on experience; overtime as needed
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Health savings account (HSA), life insurance, and disability coverage
• Paid time off accrued based on tenure, plus company-recognized paid holidays
• Two weeks of paid on-site training in Kennesaw, GA; fully remote work thereafter
• A culture where honesty is respected, follow-through is expected, accountability, and doing right by our franchise partners
• Career growth opportunities within Rytech and across the broader Fortify Companies platform
• 8-hour shift 8AM - 5PM with 1 hour lunch
• Day shift
• Monday to Friday
• Overtime is required