Accounts Receivable Specialist

Job Description:

• Train and support accounts receivable and billing functions for assigned communities
• Monitor and manage accounts receivable balances
• Monitor aging reports and communicate collection concerns to community leadership
• Review resident accounts for accurate billing and timely payment processing
• Follow up on outstanding balances with residents, responsible parties, insurance providers, and other payers
• Assist with billing processes, admissions documentation, payer setup, and account maintenance
• Research and resolve billing discrepancies, denied claims, and payment issues
• Maintain accurate resident account records and supporting documentation
• Guide and support Business Office Managers on billing and collection procedures
• Assist with training on billing, collection, and revenue cycle processes
• Perform account audits for compliance with company policies and regulatory requirements
• Assist with payer updates, rate changes, and system maintenance in designated software platforms
• Prepare and submit accounts receivable reports
• Provide accounts receivable coverage during staffing vacancies as needed
• Partner with operational and financial teams to resolve account issues and improve collection performance
• Support month-end accounts receivable processes and reporting
• Maintain confidentiality of resident and financial information
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent required
• Minimum two years of accounts receivable, billing, collections, or business office experience
• Previous healthcare, senior living, long-term care, assisted living, or skilled nursing experience preferred
• Knowledge of insurance billing, Medicaid, Medicare, private pay, or managed care reimbursement preferred
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Excel, Outlook, and Word
• Excellent customer service, communication, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Ability to travel to assigned communities as needed

Benefits:

• Relocation assistance
• Comprehensive health coverage, including medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• Life insurance
• Short- and long-term disability coverage
• 401(k) retirement plan
• Mileage reimbursement for eligible work-related travel
• Career growth and development opportunities
• Meaningful, mission-driven work in a supportive environment
• Team environment prioritizing exceptional patient care, teamwork, and collaboration