Account Specialist – LTL

Job Description:

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and through our CRM system
• Research, identify and capitalize on profitable opportunities presented daily
• Understand and consult customers regarding fees, products, and services
• Troubleshoot and support customers navigating service disruptions
• Maintain a focus on creating positive and supportive customer experiences
• Establish strong partnerships with key executives and decision makers within each customer and territory
• Collaborate with support teams including sales and account management

Requirements:

• Previous experience working directly with customers
• Outstanding collaboration and communication skills at multiple levels
• Ability to work as a team
• Exceptional verbal and written communication skills
• Customer focused and solutions-oriented
• Commitment to continuous improvement
• Strong growth mindset with the willingness to learn and be coached
• Ability to adapt to an equivocal and fluctuating environment
• Robust prioritization, organization, and time management skills
• High School diploma or GED
• Bachelor's degree in Communications, Business, Marketing, or other business-related fields preferred

Benefits:

• Consistent Monday-Friday work schedule, no weekends