Account Service Dispatcher I

Job Description:

• Create work orders for designated clients
• Dispatch work orders as requested
• Perform entry-level work order closure processes
• Exercise entry-level judgment and analytical skills to identify, investigate, and escalate findings
• Assist with mapping coordinates for efficient travel as needed
• Assist with incoming calls
• Enter service data into the client CRM system as needed
• Follow call center and L1 Support scripts and standard operating procedures
• Review work orders and submit them to clients
• Coordinate/interface with cross-functional teams as needed
• Perform additional duties assigned by the supervisor or manager

Requirements:

• High School Diploma or Equivalent
• 1+ years customer service and/or call center experience
• Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Good interpersonal and written communication skills
• Ability to operate computers, multi-line phones and other office equipment
• Proficient in Microsoft Office Suite and other cloud-based software
• Alternatively, Associate's degree and/or Trade school degree and above
• 0-2 years customer service and/or call center experience for the associate/trade school pathway
• Experience working in a service environment
• Ability to lift and carry 50 lbs.
• Ability to sit, stand, bend, and reach for periods exceeding 4 hours
• Comfortable working under pressure and on deadlines
• Ability to follow detailed, defined procedures
• Must comply with company policies, procedures, and standards