Account Performance Manager

Job Description:

• Oversee, develop, and be accountable for $1-$2 million in client revenue annually
• Manage production and overall performance of assigned client accounts
• Own and drive account AR plans; flag and escalate potential gaps to leadership
• Actively participate in solutioning client account issues
• Serve as subject matter expert for the client account and client system
• Provide high-level training on assigned client accounts
• Partner with learning and development to create training curriculum specific to client processes and systems
• Mentor Accounts Receivable Representative 1 and Accounts Receivable Representative 2 employees
• Run and compile weekly, monthly, and quarterly AR reports for clients
• Review and analyze reports and data to maximize efficiency and focus on areas of concern
• Identify denial trends, report global payer issues, and recommend recovery plans to the Assistant Director
• Work accounts and manage account performance, with an 80% working accounts and 20% managing account performance split
• Produce for assigned accounts, targeting 50 or more accounts per day for RCM clients and 65 or more for PRO clients
• Support A/R team members with billing policies, state guidelines, reimbursement analysis, and challenging accounts and claims
• Maintain detailed knowledge of client-specific SOWs
• Help drive A/R policies, procedures, and best practices and suggest revisions
• Monitor, report, and identify trends for all account activity
• Partner with Client Management to identify client risks, maintain or exceed client satisfaction, and address AR performance questions

Requirements:

• At least 3 years of experience in A/R, with at least 1 year in AR 2 position
• 3+ years A/R and claims experience in the healthcare industry
• Strong analytic skills and proven success and track record of driving results and exceeding productivity targets and KPIs for clients supported
• Intermediate knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures and diagnosis and medical terminology
• Intermediate level of expertise with Microsoft Office Suite
• Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
• Intermediate knowledge of the revenue cycle is required; experience with ASC billing preferred
• 3+ years’ experience in a variety of RCM practice management systems