Account Manager

Job Description:

• Collaborate with Consultants to provide VERIFY documents in accordance with client agreements
• Manage VERIFY data for both new and existing clients
• Communicate with clients, elevator contractors, and Consultants regarding VERIFY and CCM processes
• Ensure compliance with VDA requests through frequent follow-up with elevator contractors
• Attend VERIFY-related meetings as required
• Manage project billing according to client preferences for billing frequency and processes
• Address client questions, concerns, and complaints throughout the project lifecycle
• Serve as a liaison between VDA, clients, and their vendors
• Maintain online accounts for the VDA Customer Portal
• Support internal leadership with sales and strategic initiatives
• Report on contractor compliance
• Perform other related duties as assigned

Requirements:

• Bachelor’s degree in Business, Compliance, or a related field preferred
• 4+ years of experience in the elevator industry preferred
• Familiarity with elevator vendor invoices, contracts, and maintenance management preferred
• Excellent analytical, problem-solving, and decision-making abilities
• Strong attention to detail and ability to manage multiple projects simultaneously
• Proficiency in data analysis, revenue tracking, and metric-driven reporting
• Experience with pricing models and proposal management
• Strong communication and interpersonal skills to effectively collaborate across departments and with customers
• Knowledge of industry regulations and best practices related to vertical transportation maintenance and certification management