Account Manager

Job Description:

• Own relationships with a portfolio of family law firms as the primary strategic contact for owners and managing partners
• Lead alignment calls and quarterly business reviews with decision makers
• Establish agreement on goals, roles, timelines, and quarterly budgets
• Build and maintain strategic roadmaps for each client, revisiting them quarterly
• Track performance across the client acquisition path from initial lead through funded agreement
• Advise on pricing, intake, operations, capacity, and hiring in addition to marketing
• Identify growth opportunities and early signals of churn
• Review and approve every client-facing deliverable
• Maintain weekly written updates, monthly pacing calls, and quarterly business reviews
• Partner with project managers and channel specialists
• Manage the portfolio and prioritize time based on client value

Requirements:

• 5+ years in account leadership, consulting, or professional services, preferably in an agency or advisory environment
• Significant experience owning senior client relationships and working directly with business owners and executive decision makers
• Commercial fluency across revenue, pricing, margin, and expansion
• Ability to build plans connecting agency work to business outcomes, with defined timelines and milestones
• Strong facilitation skills and judgment to guide clients toward decisions
• Ability to raise difficult subjects without damaging relationships
• Experience recognizing and acting on early signals of client dissatisfaction
• Business experience outside of marketing, such as client-side, general management, P&L, or ownership experience
• Genuine curiosity about how professional services firms operate, including pricing, staffing, sales, and scaling
• Bachelor's degree or equivalent professional experience
• Experience managing and developing people (nice to have)
• Background in or adjacent to the legal industry (nice to have)
• Familiarity with CRM data and intake operations (nice to have)

Benefits:

• Unlimited PTO & Sick Leave
• Medical Insurance (including FSA & HSA Options)
• Dental Insurance
• Vision Insurance
• 401(k) (with a company match)
• Life Insurance
• Long-term Disability
• Short-term Disability
• Remote work
• Monday to Friday 8-5 CST schedule